Orders and Subscriptions

General Order Questions

• How do I change or cancel my order?
• I received the wrong item. How can I fix this?
• Do you offer bulk or wholesale products?
• Why was I charged Cook County, IL sales tax?
• My package tracking says it is delivered, but it's not here. Help!
• Why was I charged Philadelphia sales tax?

Gifts

• Can I gift a Dropps Wash Plan subscription to my friends?

My Account

• How do I consolidate my subscriptions?
• Can't sign in or forgot password?
• How can I reactivate my subscription?
• How do I change my address?
• Help! I forgot the email associated with my Dropps account.

Wash Plan Subscriptions

• I thought I had a subscription - what happened?
• What if I run out of something before my next box ships?
• Do I have to sign up for a Wash Plan subscription?
• I want to add or swap out a product on my Wash Plan. How do I edit the item?
• How do I cancel my subscription online?
• How do I skip a shipment?

See all 8 articles