Orders and Subscriptions
General Order Questions
- How do I change or cancel my order?
- I received the wrong item. How can I fix this?
- How much do your products cost?
- Do you offer bulk or wholesale products?
- Why was I charged Cook County, IL sales tax?
- My package tracking says it is delivered, but it's not here. Help!
Gifts
My Account
Wash Plan Subscriptions
- I thought I had a subscription - what happened?
- What if I run out of something before my next box ships?
- Do I have to sign up for a Wash Plan subscription?
- I want to add or swap out a product on my Wash Plan. How do I edit the item?
- How do I cancel my subscription online?
- Can I skip a shipment?