Policy Questions

Payment & Billing

• A charge from Dropps overdrafted my bank account
• My credit card was lost or stolen, however my order went through.
• When is my card charged?
• How do you ensure my account is secure?
• I see “Stripe” on my bank statement – what’s that?
• How do I update my payment or billing information?

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Returns & Cancellations

• What is your Return and Refund Policy?
• I ordered Dropps on Amazon and need help.
• How Does Our Risk-Free Trial Work?
• What is your cancellation policy?

Coupon Codes

• How do I apply my coupon code to my upcoming wash plan shipment?
• How do I use my coupon code on a One Time order?
• Do you offer coupons or samples?
• What is your coupon code usage policy?

Shipping & Delivery

• Do you ship to Canada?
• My order arrived and some pods are broken or have stuck together, what do I do?
• How long will it take for my order to arrive?
• Do you offer expedited shipping?
• Will my shipments be forwarded if I move?
• Do I have to be home to receive my order?

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