Thanks for purchasing Dropps - we appreciate you choosing our products for your home, no matter where you buy from! Should any issues arise with your purchase from Amazon, or anywhere else, we are happy to provide suggestions to help and troubleshoot. Unfortunately, purchases that aren't made directly through Dropps.com are not eligible for resolutions through our support team.
Orders placed through Amazon should be handled through Amazon, as we do not have access to order info or funds paid to Amazon. If we can provide any info to help in your communication with their support team, we are happy to assist however we can!