My order arrived and some pods are broken or have stuck together, what do I do?

We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We're so sorry that you have received a less-than-perfect shipment of our product!

If you receive a damaged product, please email us at info@dropps.com within 30 days of delivery with the following information:

- A picture of the shipment/pods

- An estimate of how many pods are unusable

- Order number for that shipment, if handy

- Lot number; this number is 6 characters long, ending with a "/" or "%" symbol, and can be found on the inner left flap of the Dropps product box. You can send us a picture of this code or type it into the body of your email.

We will do our best to fix the situation for you!