All orders can be cancelled up until the time they are shipped. We send emails before shipping every order so make sure you have info@dropps.com whitelisted so our emails don't end up in spam and you get timely notifications. 

Canceling a One Time Purchase order

Contact a team member as soon as possible. We'll do our best to catch your package before it leaves our warehouse. Such cancellation requests will only be entertained up to 11.59 PM ET on the day before ship date (ship date for One Time purchases are typically the next business day from date of order). 

Canceling a Subscription plan

If you need to cancel your subscription before the ship date of the scheduled next order, sign into your account here​​ and go to Subscriptions page (on the top). Then, next to the relevant subscription click on Edit > Cancel subscription.

Cancellations done in this way are only applicable on future subscription orders. They do not apply if you are trying to cancel an order on its ship date. For such orders, contact a team member as soon as possible. We'll do our best to catch your package before it leaves our warehouse.

Canceling an order but not your Subscription plan

There might be times when you need to cancel only the upcoming subscription order if you have too many pods or if you are traveling. In this case, if the cancellation is being done before the ship date, sign into your account here​​ and go to Subscriptions page (on the top). Then, next to the relevant subscription click on Edit > Edit the relevant fields (next order date, frequency etc.).

If you are trying to make this adjustment on the ship date, contact a team member as soon as possible. We'll do our best to catch your package before it leaves our warehouse and help you make the necessary adjustments to your subscription plan.